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Government Vacancies Enquiry System
Government Vacancies Enquiry System
Job Number:
50188
Department:
Labour and Welfare Bureau
Division/Section/Unit:
Hong Kong Talent Engage (HKTE)
Job Title:
Manager (HKTE) Talent Support – Enquiries
Salary:
HK$74,345 per month
Entry Requirements:
Candidates should have –
(a) a Bachelor’s degree from a university in Hong Kong, or equivalent;
(b) a minimum of 12 years' full-time post-qualifications work experience, including at least 8 years of relevant experience in customer service, complaint handling and feedback collection;
(c) met the language proficiency requirement of Level 3 or above in English Language (Syllabus B before 2007) and Chinese Language in the Hong Kong Certificate of Education Examination (HKCEE) or the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent;
(Note: Grade C in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 are accepted administratively as comparable to Level 3 respectively in Chinese Language and English Language in the 2007 HKCEE and henceforth.)
(d) proven track record of hands-on collaborative experience in providing excellent customer services to stakeholders;
(e) excellent interpersonal and communication skills with good command of both written and spoken English and Chinese (Cantonese and Putonghua);
(f) excellent understanding of government affairs especially on engaging talents; and
(g) proficiency in the application of common business software (including MS Word, Excel and PowerPoint) as well as Chinese and English word processing.
Note:
Other Job-related Requirements:
The hours and venues of work may be varied having regard to the operational needs of LWB. The successful candidate may be required to (a) work irregular hours, perform on-call/standby duties and work overtime, including evenings, weekends and public holidays; and (b) work outdoors occasionally.
Duties:
(a) To assist in drawing up and regularly reviewing and enhancing the operational manual(s) for customer service, as well as for handling enquiries and complaints;
(b) To provide enquiry service for talents / potential talents and settlement support service for talents in Hong Kong according to the drawn up menu and to assist in exploring collaboration with suitable partners;
(c) To implement an effective and customer-centric workflow for handling talent enquiries in a prompt and courteous manner;
(d) To collaborate with internal teams to resolve challenges faced by talents and implement a tracking system for issue resolution to enhance transparency and accountability;
(e) To maintain a comprehensive and up-to-date data base of talent enquiries to use data analytics to identify patterns, preferences and areas of concern in talent interaction;
(f) To establish and implement mechanisms for continuous feedback collection, utilising surveys, focus groups and other tools to identify areas for improvement and innovation in talent support services;
(g) To handle general administration matters of the Talent Support Team, including personnel, records management, and procurement of services; and
(h) To perform any other duties as assigned by senior officers.
Terms of Appointment:
The successful candidate will be appointed on non-civil service contract terms. The contract period will commence on the first date of reporting duty and last up to 31 March 2028. Renewal of contract will be subject to the discretion of the Government.
Fringe Benefits
14 days paid annual leave will be granted to the successful candidate. The eligibility for rest days, statutory holidays (or substitute holidays), maternity / paternity leave and sickness allowance, where appropriate, is in line with those provided for under the Employment Ordinance. A gratuity may be granted at the end of the contract period if the appointee has satisfactorily completed the contract with consistently high standard of performance and conduct. Such gratuity, if granted, plus any contribution made by the Government to a Mandatory Provident Fund (MPF) Scheme in respect of the appointee as required by the MPF Schemes Ordinance, will be equal to 15% of the total basic salary received during the contract period.
General Notes:
(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c) The information on the salary is for reference only and may be subject to changes. The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(d) Non-civil service vacancies are not posts on the civil service establishment. The candidate appointed is not on civil service terms of appointment and conditions of service. He/She is not a civil servant and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(e) Where a large number of candidates meet the specified entry requirements, the Government may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend the written test and/or interview.
(f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the written test and/or interview without being subject to further shortlisting. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureau’s website at https://www.csb.gov.hk under “Administration of the Civil Service – Appointments”.
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by email to admin_hkte@lwb.gov.hk.
(h) Non-civil service vacancy information contained in this advertisement is also available on the GovHK on the internet at https://www.gov.hk.
How to apply:
Applicants must apply online through the G.F. 340 Online Application System of the Civil Service Bureau (https://www.csb.gov.hk). Applications which are incomplete or submitted in person, by post, by fax or by e-mail will not be accepted.
A full curriculum vitae (CV), together with a letter of application (in about 300 words) setting out his/her relevant work experience in detail (including number of years) and why he/she is a suitable candidate to take up the position, copies of academic qualification certificates and record of previous employment should also be submitted. Supporting documents should be sent by email to admin_hkte@lwb.gov.hk on or before the closing date of application. Applicants should clearly mark “Application for the position of Manager (HKTE) Talent Support – Enquiries” and their online application numbers as the subject of the email. Submission of applications in person, by post or by fax will not be accepted. Late or incomplete applications, or applications without provision of a valid letter of application and CV will not be considered. Candidates who are selected for written test and/or interview will normally receive an invitation for written test and/or interview in about four to eight weeks from the closing date of application. Those who are not invited for written test and/or interview may assume that their applications are unsuccessful.
Contact Address:
12/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Enquiry Telephone:
2594 6741
Closing Date(dd/mm/yyyy):
31/07/2026 23:59:00
Application via Internet:
Online GF340
Advertising Date
17/07/2026
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